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When you maintain Office 365 users, the first and most important step is what type of user do you need?

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Now, what type of user is just the user function?

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But we also have to figure out what type of license.

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So there's a lot more questions than you would assume.

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Most people think you buy and license you log on as a user and that's really the end of it.

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Well, we have non licensed ones.

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So a good example of a non licensed user is the admin account.

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When I create.

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Any sort of tenant.

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I have to create the first admin account for the first log in, so let's say that the domain was Bayfield

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Corner.

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I would have a log in called admen at Mayfield Corner dot on Microsoft's dot com.

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It's a first account created.

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That's when you're logged on as when you first set it up.

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And that's how you set everything else up.

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Now, admin dot Mayfield corner dot by all dot on Microsoft dot com doesn't need to get e-mail.

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Most of the time it's just the account that you log in kind of a back door persay.

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So that's an example of a non licensed user.

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You can create those for administration.

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Other reasons for non licensed user is if you have some of this recently left the organization, you

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think that you have got everything that you need before the account and then you want to delete the

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account.

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I don't like to delete it right away.

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I take the license of the logging ability away from it so that if I suddenly need to look up an email

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or some sort of data, that account I had access to, I can re-enable it at a license and I gain access

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to that.

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You also have your license users.

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That's exactly what you think they are.

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That's you.

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That's me.

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That's anyone that's logging on and using the content.

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We have a shared mailbox.

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Mailboxes are kind of cool, they're relatively new, relatively a shared mailbox means that I can create

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a mailbox that other people can view.

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But you can see what's in the inbox, what's in the sent items, what's been deleted.

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It kind of acts like a regular mailbox for email.

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The difference is for one shared mailbox is you don't have to pay for.

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But shared mailboxes also don't belong to a standard human being.

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Log in.

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And what I mean by that is let's say we have support in in our support group as Fred and Barney and

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Wilma and Betty.

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So there's our support team.

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They're going to be on a email label distribution list called Support.

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Well, the problem is when support gets emailed, everyone gets a copy.

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No one knows if anyone's addressed it.

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So in a shared mailbox, they would go into that shared mailbox called support that all of these people

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have access to so they can work together on that mailbox.

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So a shared mailbox isn't a license that you pay for, but you do have to give people permission to

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use it, which means anyone who's accessing the shared mailbox has to be a licensed user.

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We have contacts.

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So if you have external consultants in your organization that you want to make sure all of your users

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have access to their contact information, you create an external contact.

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Again, doesn't take a paid license.

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It's just something you put in there.

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We also have a resource user, which is kind of neat.

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So a resource user is typically a piece of equipment or a conference room.

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I see this most with conference rooms.

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So let's say you have conference room A, B and C, and you want someone to book those conference rooms.

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So by creating them as kind of a nonconventional user and it's an actual type of user, that conference

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room A actually has its own calendar the same way.

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My log on, I have a calendar the same way.

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If you log on, you have a calendar with that calendar belongs to conference room A.

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And it allows you to keep track of who is actually booked the conference rooms.

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There's ways to configure them, whether they get automatically accepted, whether they go through a

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moderator to approve, whether or not you can book that conference room.

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So there's some other fun stuff behind the scenes.

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But the first thing you have to do is you have to identify those resources and create them in 365.

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A piece of equipment, I guess I'm dating myself again because it used to be that I called that the

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overhead projector, but now they're all built in most of the time.

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But any piece of equipment that people are using in meeting rooms, et cetera, can also be done this

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way.