In this demonstration, we're going to learn about message trace.
So in this particular scenario, Michael Scott has complained that he didn't get Pam's e-mail.
So we want to go ahead and search and see if Pam actually did send an e-mail and what actually happened
to it.
So here I am in the exchange admin center.
So I go here from the admin centers themselves.
We click on exchange.
It brings us up here and we have something called a mail flow.
So under mail flow, we get to look at rules, message trace accepted domains is a lot of stuff in here.
We're going to focus right here on message trace.
Now, the date range is the last 48 hours, but we can do any custom date range.
We can look at the start date and time.
We can look at the delivery status.
I'm just going to say all, if we have a message I.D., we can put it in there.
But what I did is I clicked on AdCenter and I put in Pam and I hit ad recipient and I went ahead and
picked Michael Scott.
Let's go ahead into Jim to.
And then I'm going to go ahead and hit search.
Here are all of the messages that Pam.
Center, both Jim and Michael.
So we have staff meeting, canceled staff meetings, marketing meeting, we have all of these shared
information.
So if I was to go ahead and just open one of these.
It tells me all of the contents about that message to the statuses that it was delivered.
And we have a delivery time if the recipient can't find the message.
It might have been deleted or moved to another folder.
So we've got different message events when it was received, when it was delivered and any other additional
properties.
So we know, in fact, that that message was delivered.
And when you're all done with your searches.
You can just go ahead and hit, cancel.