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In this demonstration, we're going to learn about message trace.

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So in this particular scenario, Michael Scott has complained that he didn't get Pam's e-mail.

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So we want to go ahead and search and see if Pam actually did send an e-mail and what actually happened

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to it.

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So here I am in the exchange admin center.

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So I go here from the admin centers themselves.

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We click on exchange.

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It brings us up here and we have something called a mail flow.

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So under mail flow, we get to look at rules, message trace accepted domains is a lot of stuff in here.

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We're going to focus right here on message trace.

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Now, the date range is the last 48 hours, but we can do any custom date range.

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We can look at the start date and time.

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We can look at the delivery status.

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I'm just going to say all, if we have a message I.D., we can put it in there.

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But what I did is I clicked on AdCenter and I put in Pam and I hit ad recipient and I went ahead and

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picked Michael Scott.

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Let's go ahead into Jim to.

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And then I'm going to go ahead and hit search.

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Here are all of the messages that Pam.

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Center, both Jim and Michael.

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So we have staff meeting, canceled staff meetings, marketing meeting, we have all of these shared

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information.

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So if I was to go ahead and just open one of these.

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It tells me all of the contents about that message to the statuses that it was delivered.

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And we have a delivery time if the recipient can't find the message.

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It might have been deleted or moved to another folder.

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So we've got different message events when it was received, when it was delivered and any other additional

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properties.

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So we know, in fact, that that message was delivered.

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And when you're all done with your searches.

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You can just go ahead and hit, cancel.