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Let's talk about users versus contacts.

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A user is someone that can log on to Office 365, your log on name to 365 is actually your e-mail address.

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So even if you have a 365 subscription that doesn't include e-mail services, you still are creating

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a log in added domain name that will be there, log into everything.

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And again, it's usually their e-mail address.

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So a user can log into 365.

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They have an email address depending on the license.

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You have them.

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They can install Microsoft Office again, depending on the license that you give them.

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And you can also use the online apps once again, license dependent.

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A contact is very similar really just to an address book.

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But it's global.

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So if we know that, let's say we have outsourced I.T. in our organization.

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But I want people to be able to e-mail supported Xandra network dot com and have everyone have that

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address.

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I'm actually can create a contact card globally so that users will have that preloaded in their address

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book.

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So if they're reaching out for help, they all have it.

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Now, that doesn't mean there's support.

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E-mail has a license in 365.

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It just basically means it's a contact record and it'll help the users forward email accordingly.

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So user think about it this way, something you pay for contacts or something external to the organization

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that you're just preloading for the global address book.