Hi.
I'm John Courtney.
And welcome to Active Directory administration help desk technicians as a help desk technician Active
Directory is something that you'll most likely be using on a daily basis.
But as most companies use Active Directory locally it's something you'll only need to learn once and
it's relatively easy to pick up once you get an understanding of the basics.
Active Directory also known as a D is essentially just an electronic database containing information
relating to your organization's uses and computers amongst all the things.
In a sense it's similar to phone books that were around 20 years ago where you'd find a name and then
get a phone number from the name only with a date.
This is done electronically without the hassle of having to flip the pages of a physical book.
A day has been an integral part of managing domains ever since Windows 2000 and continues to be to this
day.
This also means that it's unlikely to change significantly in the near future making it a key skeleton
demands by most employees and the more knowledge you have the better chance of success you'll have in
the future.
When it comes to your career over this course will be going over some of the day to day Active Directory
basic PTO and in a typical help desk job including creating a margin user's contact groups as well as
understanding the difference between multiple types of user accounts profiles and security groups.
Now that we've gone over the course outline let's move on to the first lecture an overview of the different
aspects of Active Directory within a Windows environment.