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Hi.

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I'm John Courtney.

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And welcome to Active Directory administration help desk technicians as a help desk technician Active

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Directory is something that you'll most likely be using on a daily basis.

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But as most companies use Active Directory locally it's something you'll only need to learn once and

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it's relatively easy to pick up once you get an understanding of the basics.

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Active Directory also known as a D is essentially just an electronic database containing information

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relating to your organization's uses and computers amongst all the things.

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In a sense it's similar to phone books that were around 20 years ago where you'd find a name and then

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get a phone number from the name only with a date.

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This is done electronically without the hassle of having to flip the pages of a physical book.

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A day has been an integral part of managing domains ever since Windows 2000 and continues to be to this

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day.

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This also means that it's unlikely to change significantly in the near future making it a key skeleton

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demands by most employees and the more knowledge you have the better chance of success you'll have in

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the future.

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When it comes to your career over this course will be going over some of the day to day Active Directory

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basic PTO and in a typical help desk job including creating a margin user's contact groups as well as

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understanding the difference between multiple types of user accounts profiles and security groups.

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Now that we've gone over the course outline let's move on to the first lecture an overview of the different

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aspects of Active Directory within a Windows environment.